Curse

Refyused · Sep 16, 2006, 07:38 PM // 19:38

Quote:

Originally Posted by Stalker Haras

I've recived an e-mail on 9/14/06 telling me that my PlayNC password was successfully changed, yet I haven't asked for a change of it.

If you can get into it, change ALL your NC/Anet passwords, change your security questions, remove your personal info (put false info in) and use DIFFERENT passwords for every account.

Seeing as NC's security is questionable at best, you'll have to fend for yourself for now.

Lasareth · Sep 16, 2006, 07:45 PM // 19:45

Quote:

Originally Posted by Gaile Gray

I don't really care if you're posting for yourself, the site, or the man in the moon. I have been asked to help. I resent being asked to post in a thread and then getting rude replies. I are unhappy the reaction to my reaching out to assist is having my hand ripped off. I'm here, on a weekend, genuinely trying to help, and genuinely trying to solve what could be a critical problem! I am not required to work the weekends, and I'm further not required to answer support issues nor, in fact, am I required to post at all. I made the judgment to try to help, and to try to communicate. I suggested a couple of possibilities, and possibilities only. I did not dismiss the concerns, nor try to gloss over them. In fact, I sent an email of concern to a half dozen people, including two company founders, before I even posted. For goodness sake, I'm still in Information Gathering Mode.

As much as I've got to agree with rude posts being unncecessary, I don't think this is the way to respond to what is percieved as rudeness. There is a true flaw in NCsoft's devices that normally help to prevent this type of thing, and many people are becoming vulnerable to it. As the CR of the company, your (unfortunate) postition puts you at the brunt of this irritation.

Threats aren't the resolution to this problem. To refuse to post because users are angry is a contradiction of the CR position and is frankly showing a personal bias in what should be an impersonal transaction between user and company employee. (At least in this given situation)

Everyone appreciates your help, I'm sure of it. Many don't know the complexity of strain of your position, though. Please consider that there are many users who are becoming frustrated because something's happening that a flaw in NCsoft's own devices is expediting (although the blame is not to be put solely on NCS itself), and are communication their displeasure through the forums. There is no personal vendetta involved, but since the CR is the "siphon" between community and company, I'm afraid that it may appear to be that way.

Gaile Gray · Sep 16, 2006, 07:54 PM // 19:54

Quote:

Originally Posted by Refyused

It's nice that you're concerned, but you don't show it very well. Your posts looked like you were trying to point the blame at us, and that wouldn't have been a very good thing to do.

Oh for goodness sake: I asked questions. I made preliminary suggestions. Clicking a link within an email is the number one modus operandi for phishers! Using fake "sender names" is also high on the list. Forgive me for asking, but I must!

Now, you must see that phrases like "if you really ARE sending an e-mail" is offensive. There is no question that I had, for I said I had. But yet, you write in such a manner and call me "paranoid" when I rebel at the insult? Honestly, that's silly.

In answer to your personal account issue: Allowing a friend to use your account means you've broken the User Agreement. I would imagine that this is the basis for Support not assisting you with the account reconfiguration. I know of no problems with password resets for instances of legitimate players resetting their own account passwords. (If there are, I would like to know of that, naturally.) But a situation like this, where an account has been accessed by another and is then sent through for reconfiguration in any manner, heads the list of support tickets, and such requests form the root of many scams (people trying to steal an account through a Support reset). I believe non-assistance in such cases may be policy, although I would think you would be told that. And I would say I'd be happy to investigate, but really, I don't think I can or should in this case for I trust that Support knows what it's doing. Therefore, I simply encourage you to resubmit your ticket and, if policy allows, I believe that they will help you.

Lasareth: There is no threat, suggested or implied. I'm simply making it clear where we are, and what I'm doing, and what our "obligations" are in the hopes that folks will step back and bring the thread to a more reasonable level of discourse. For we should be working together, not having some folks flaring out at the only available target.

It should be extremely clear to all, no matter their level of concern or their personal frustration, that there are helpful intentions behind my posts and my continued involvement here.

Sha Noran · Sep 16, 2006, 08:52 PM // 20:52

It's an absolute joke that you can guess passwords an infinite number of times without being locked out on any site at all, let alone such a major computer gaming site as NCSoft. Get real, that's the oldest trick in the book, how do you not have that blocked? Unconcionable.

Inde · Sep 16, 2006, 10:43 PM // 22:43

Because all posters in this thread are upset about the various issues, I'll close it for now until we are able to receive some official information. ArenaNet and NCSoft are aware of this issue.